We only collect information that is necessary to provide and improve our services. This includes business contact details you provide when reaching out, enquiry and support request content, and technical usage analytics from our platforms.

We do not collect sensitive personal information unless strictly required and explicitly consented to for a specific service.

• To respond to enquiries and deliver the services you have requested from us.
• To improve the reliability, security, and performance of our systems over time.
• To comply with legal obligations, audit requirements, and regulatory frameworks.
• To send relevant service updates — you may opt out at any time.

Under POPIA and GDPR, you have the right to access, correct, or request the deletion of your personal information at any time. You may also object to certain processing activities or request that we restrict how we use your data.

We do not sell personal information — ever. We may share data with trusted third-party processors under strict contractual obligations for purposes such as hosting, analytics, or technical support. All such sharing is limited strictly to what is necessary for service delivery.

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. When data is no longer needed, it is securely deleted or anonymised.

For any privacy-related requests or questions, please reach out to us directly at info@riakona.co.za. We take all enquiries seriously and will respond promptly.